How can we help?

Tell us what happened

Include your iPhone or iPad model, iOS version, app version, and the steps that led to the problem. A screenshot or the exact error message can help.

Please do not send passwords, verification codes, payment details, or private travel information. If you share a screenshot, hide any personal details first.

Signing in

Use the same sign-in method and email you used to create your account. For email and password accounts, use the password-recovery option on the sign-in screen if needed. If you still cannot get in, email us with the error message.

Trips and saved plans

If your plans are not showing, check your internet connection and confirm you are signed into the expected account. Tell us which screen is affected and what you expected to see.

Voice, translation, and location

Check the app’s microphone, speech-recognition, and location permissions in your device settings when using features that need them. Voice and AI features also need an internet connection. If a session fails, stop it and try again.

Privacy and account requests

For a copy of your information, corrections, or account deletion, email alikian@gmail.com from the email associated with your account. We may need to verify your identity. Removing the app does not delete your account.

Read our privacy policy for details about how PipPipGo handles your information.

Feedback and ideas

We would love to hear what could make your next journey easier. Send suggestions to the same support email.